Refund policy

 

RETURNS & EXCHANGE POLICY

We want you to love everything you purchase from us, but please read the following carefully before placing your order.

❌ Change of Mind

We do not offer refunds or exchanges for change of mind.
All sales are final. Please take care when selecting items and read all product descriptions and sizing carefully. If you’re unsure, feel free to contact us prior to purchase — we’re always happy to help!

⚠️ Faulty or Damaged Items

If your item is faulty or not functioning as intended, we will offer a store credit, exchange, repair, or refund, provided the following conditions are met:

  • You contact us within 7 days of receiving your order.

  • The item is unused, in original condition and packaging.

  • You provide proof of purchase, such as your receipt or invoice.

  • The fault is not the result of misuse, accidental damage, or neglect.

📧 To arrange a return, email us at queries4msb@gmail.com with your name, order number, and clear photos or description of the issue.

📦 Transit Damage

All items are carefully packed to minimise damage during transit. However, once your order leaves our hands, it becomes the responsibility of Australia Post or the carrier.

If your item arrives damaged:

  • Please keep all packaging and take clear photos of the damaged item and parcel.

  • Claims up to $100 can be lodged directly with Australia Post using your photos and receipt.

  • For items over $100, we recommend purchasing additional insurance. Please contact us before your order is dispatched if you’d like a quote for extra cover.

🕒 Pre-Order Items

Returns, refunds, or exchanges are not available for pre-order items, so please choose carefully.

🎄 Seasonal Items

Please inspect and test any Christmas lighting, Glitter Lanterns, Items that have batteries or electrical products as soon as they arrive, even if you don’t plan to use them until later. Faulty claims must be made within 7 days of delivery and within the same festive season.

🚫 Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale or discounted items

  • Gift cards

  • Products returned more than 7 days after delivery

  • Items not in original packaging or used

  • Items returned without proof of purchase

  • Items damaged due to misuse, neglect, or accidents

🔁 Return Process & Refunds

  • Returns are at the customer’s expense unless the item is deemed faulty.

  • Once your return is received and inspected, we’ll notify you of the outcome.

  • Approved refunds will be processed to your original payment method within 7 business days.

  • If your return is not approved, you will be responsible for collection or return shipping costs.

🌍 International Orders

We do not currently offer international shipping through our website, but we’re happy to explore alternative arrangements. Please email queries4msb@gmail.com to discuss.

🛑 Right to Refuse Service

We reserve the right to cancel orders or refuse service at our discretion.

📞 Contact Us

If you have any questions, please don’t hesitate to reach out.

📧 queries4msb@gmail.com
📍 Making Spirits Bright – 6 Barnard St, Bright VIC 3741
📞 03 5750 1522

By completing your purchase, you confirm your acceptance of our Returns & Exchange Policy.