Refund policy
🎄 Returns & Refund Policy
We genuinely want you to love every purchase from Making Spirits Bright, and we take great pride in carefully packing every order that leaves our store.
Please take a few moments to read our policy before placing your order.
❤️ Please Choose Carefully
We do not offer refunds, exchanges or store credit for:
❌ Change of mind
❌ Incorrect selections
❌ Duplicate orders
❌ Deciding you no longer want an item
Once your order has been placed and payment has been processed, we're generally unable to amend or cancel it once packing has commenced.
If you're unsure about a product before purchasing, please get in touch—we're always happy to answer questions and help you choose the perfect item.
🎁 Buying Christmas All Year Round?
One of the wonderful things about shopping with us is that you don't have to wait until December!
Many of our customers purchase Christmas decorations months in advance, so we strongly recommend inspecting and testing your items as soon as they arrive, even if you don't plan to use them until Christmas.
This is especially important for:
✨ Christmas Lights
✨ Glitter Lanterns
✨ Musical Decorations
✨ Battery Operated Products
✨ Electrical Items
✨ Animated Decorations
Testing your products early gives us the best opportunity to help should a manufacturing fault occur.
🔍 Received a Faulty Item?
If you believe your item has a fault, please contact us as soon as possible (preferably within 7 days of delivery).
Simply email queries4msb@gmail.com with:
📧 Your name
🧾 Order number
🛍️ Proof of purchase
📝 Description of the issue
📸 Clear photos (or video if helpful)
We'll normally respond within 2 business days.
Depending on the issue, we may ask you to return the item so it can be assessed before a repair, replacement or refund is approved.
🎨 A Note About Handmade & Decorative Items
Many of our products are hand-painted, hand-finished or individually crafted.
Small paint variations, tiny imperfections, slight colour differences or natural characteristics are part of the charm of many decorative Christmas pieces and are not considered faults if they don't affect the product's intended use.
Each claim is assessed individually and fairly.
📦 Damage During Transit
Every order is packed with great care before leaving our store.
If your parcel arrives damaged:
📷 Keep all original packaging.
📷 Take clear photographs of both the packaging and damaged item.
📧 Contact us as soon as possible.
Australia Post includes compensation for eligible claims (subject to their terms and conditions).
For larger or higher-value orders, we recommend purchasing additional transit insurance before dispatch. Please contact us if you'd like a quote.
🔁 Returns Process
If your return is approved, we'll provide instructions on how to return your item.
Unless your item is confirmed to have a major fault under Australian Consumer Law:
📦 Return postage is the customer's responsibility.
📦 Items remain your responsibility until they arrive safely back to us.
Once received, we'll inspect your return and let you know the outcome as quickly as possible.
If the item is found not to have a fault covered under Australian Consumer Law, or the damage has been caused by misuse, accidental damage or neglect, return postage or collection costs will be your responsibility.
💳 Refunds
Approved refunds will be returned to your original payment method within 7 business days of approval.
Please allow 5–15 business days for your financial institution to process the refund.
🎁 Replacements
If your replacement is approved, we'll send your replacement as soon as possible.
If the item is no longer available, we'll work with you to provide the most appropriate solution, which may include:
✨ A replacement product
✨ Store credit
✨ A refund
🛒 Pre-Orders
Pre-order items are reserved especially for you.
For this reason, we cannot offer cancellations, refunds or exchanges for change of mind on pre-order purchases.
🚫 Items We Cannot Accept for Return
Unless required under Australian Consumer Law, we cannot accept returns for:
❌ Sale or clearance items
❌ Discounted products
❌ Gift cards
❌ Products sold as Seconds
❌ Products sold as Damaged Stock where defects were clearly disclosed
❌ Used items
❌ Products returned without proof of purchase
❌ Items damaged through misuse, accidental damage or neglect
🌏 International Orders
While we don't currently offer international shipping through our website, we'd love to help where possible.
Simply email queries4msb@gmail.com and we'll happily discuss alternative shipping options.
🛑 Order Cancellations
We reserve the right to cancel or refuse any order where necessary, including pricing errors, stock discrepancies or suspected fraudulent activity.
💚 Australian Consumer Law
Nothing in this policy excludes, restricts or replaces your rights under Australian Consumer Law.
If a product does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on whether the issue is considered a major or minor fault.
Major faults generally entitle you to choose between a refund or replacement.
Minor faults may be repaired within a reasonable time. Where appropriate, we may also offer a replacement, store credit or partial refund.
Our Returns & Refunds Policy operates in addition to your rights under Australian Consumer Law.
📞 Need Help?
We're always happy to help.
Making Spirits Bright
📍 6 Barnard Street, Bright VIC 3741
📞 (03) 5750 1522
✨ Thank you for supporting our small family business. Every order truly means the world to us, and we appreciate you choosing Making Spirits Bright.
By completing your purchase, you acknowledge that you have read and accepted this Returns & Refunds Policy.