Customer Reviews
Smokey the elf is Beautiful, with his beautiful true red outfit. Well packaged so he arrived in perfect condition. Unfortunately the second elf Blaze that I purchased and arrived in the same well packed package to my disappointment arrived with a chipped finger, with no evidence of the chip to glue back together, I believe it was already chipped prior to being carefully wrapped and his nose end has a bit of paint missing also, he is not in the same condition as Smokey. If I was in store I would not have purchased this Blaze Elf unfortunately.
Thank you so much for your feedback, and I’m truly sorry that Blaze arrived with a chipped finger and some paint missing from his nose. I completely understand your disappointment — that’s certainly not the condition we would ever wish for any of our pieces to arrive in.
I also wish I’d had the chance to respond before your review was posted, as I would have been able to reassure you right away that we’d take care of this for you. Your elf has now been refunded in full, and please feel free to keep or dispose of Blaze as you prefer.